CDW-G Achieves Gold Certification from Cisco Systems, Inc.
Certification Recognizes CDW-G for Commitment to Customer Service and Technology Expertise
VERNON HILLS, Ill. - July 24, 2006 - CDW Government, Inc. (CDW-G), the government and education subsidiary of CDW Corporation [NASDAQ: CDWC] and leading supplier of brand-name Information Technology (IT) products and services to governments and educators, announced today it has achieved Gold Certification from Cisco Systems®. To earn Gold Certification, CDW-G had to meet or surpass the stringent personnel, training, customer satisfaction, specialization and post-sales support requirements set forth by Cisco.
"Cisco's channel program recognizes and rewards partners that meet our exacting requirements for delivering superior Cisco solutions," said Surinder Brar, senior director, Worldwide Channels for Cisco. "CDW-G has consistently proven its ability to deliver tailored Cisco solutions that meet the unique, pressing needs of its government, education and healthcare customers. We look forward to a continued relationship with CDW-G."
Cisco Gold Certification will provide CDW-G with the resources to augment its existing Cisco offerings with value-added services and integrated solutions, as well as allow CDW-G to expand support options for customers. Moreover, CDW-G will utilize additional resources to improve its delivery of advanced Cisco solutions, including:
- Expanded Technical Training: As a Cisco Gold partner, CDW-G maintains multiple technology specializations for its team of more than 50 Cisco specialists. Cisco Gold allows CDW-G to further expand its technical expertise in multiple integrated technologies through a structured training program
- Access to Training and Product Information: Cisco Gold Certification also provides top-level validation of CDW-G's advanced technology skills, up-to-date knowledge about Cisco products and Cisco Lifecycle Services support capabilities. To further enhance those capabilities, Cisco Gold resources also include increased access to the Cisco technical support teams, as well as access to password-protected Web sites with real-time product and training information
- Expanded Customer Satisfaction Tools: CDW-G's Cisco Gold Certification will support expanded feedback via the same online customer satisfaction evaluation tools Cisco uses to evaluate its own performance, allowing CDW-G to develop a deeper, more responsive relationship with its Cisco customers
In line with CDW-G's commitment to respond with a sense of urgency to its customers' pressing technology needs, the company met Cisco's strict requirements for customer problem resolution – providing technical services and achieving problem resolution within one hour of receiving a customer inquiry and responding within 24 hours to each request for on-site assistance. These rigorous support requirements highlight CDW-G's commitment to supporting its public-sector customers and their mission-critical IT infrastructures.
"Cisco Gold Certification underscores the depth of CDW-G's technical expertise and strength of our professional services team," said Kenneth Grimsley, CDW vice president of strategic sales. "Achieving Cisco Gold Certified partner status demonstrates that CDW-G meets or exceeds Cisco's stringent standards for performance and provides a host of value-added resources to fortify our solutions capability."
About CDW-G
A wholly owned subsidiary of CDW Corporation (NASDAQ: CDWC), a FORTUNE 500 company, CDW Government (CDW-G) is a trusted technology advisor to federal, state and local government agencies, as well as to educational institutions at all levels. CDW-G offers best-in-class technology products and services from top-name brands such as Apple, Cisco, HP, IBM, Microsoft, Sony, Symantec and Toshiba.
For more information about CDW-G product offerings, procurement options, service and solutions, call 1.800.863.4239, or visit the CDW-G Web site at CDWG.com.
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